WTF?
What the Feeback™
We often hear that “feedback is a gift,” yet many of us have experienced feedback that left us thinking, “WTF –What the Feedback?!” In the workplace, feedback flows between bosses, peers, customers, and vendors.
To truly improve the feedback process, we must recognize it as two distinct skills: delivering feedback effectively andreceiving it without becoming defensive.
The #1 trust behavior we struggle with globally is giving and receiving feedback without getting defensive!
GLIMMER:
Activate a feedback culture by building employees’ will and skill to GIVE effective feedback. Your employees will:
- Identify three types of feedback and three common triggers
- Apply the COIN feedback model for effective delivery
- Manage expectations when giving feedback
- Define and Leverage the four typical reactions to feedback
- Demonstrate strategies to confirm others’ reactions
and actions - Distinguish best practices for giving feedback in the context of less common situations, including to your boss, colleagues, or customers
- Uncover personal barriers to giving and applying feedback
- METHOD: On-site or remote
SHINE:
Strengthen your feedback culture by equipping employees to both GIVE effective feedback and RECEIVE it without defensiveness.
Your employees will:
- Develop all skills from the GLIMMER program and, in addition, will:
- Explore personal emotional triggers to feedback
Identify blind spots in receiving feedback - Minimize negative reactions to performance feedback
- Manage expectations when receiving feedback
- Strengthen their ability to accept feedback constructively
- METHOD: On-site or remote
RADIATE:
ACTIVATE, ELEVATE and SENSATE
Empower your employees and culture to radiate expertise in both giving and receiving feedback without defensiveness.
This cohort-based program blends upskilling, book club, and mastermind elements, integrating the WTF – What the Feedback™ SHINE workshop with insights from the bestselling book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
METHOD: A structured months long journey of self-directed reading, coursework, and live online training, combined with mastermind sessions for deeper learning and application.
PROGRAM HIGHLIGHTS:
- Iterative self-study with guided reading, reflection,
and skill-building - Live online sessions to reinforce concepts and practical application
- Mastermind discussions where participants share strengths, challenges, and “better ifs”
- A capstone event where employees apply their skills in a real feedback conversation, followed by a final mastermind session
Through this immersive approach, participants gain a deeper understanding of their own and others’ triggers and blind spots, developing the confidence and skill to navigate all three types of feedback—both in giving and receiving—without defensiveness.
